Privacy Policy

1. Who we are

AussyPrompt™ is an AI command platform and skills academy made in South Africa. We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA).

• Run by: Austin Moyo, trading as AussyPrompt
• Physical address: 128 Starling Street, Lenasia, Johannesburg, 1827
• Phone: +27 73 622 4224
• Email: support@aussyprompt.com
• Website: aussyprompt.com

Our Information Officer is Austin Moyo. You can reach them at support@aussyprompt.com.

2. What we collect

• Account details: your name, email address, password (stored only in scrambled form, so we can't read it), account type and, if you add them, your photo, job title, headline, bio, location, phone number and website.
• Learning activity: courses, lesson progress, exercises, projects, assessments, certificates and your goals and skill level.
• What you type into the tools: what you enter in the Command Playground and AI Coach and the results, your saved workflows, generated images, and your AussyPrompt ONE briefs and projects.
• Community content: posts, replies and likes.
• Business accounts: your business name and industry, the people you invite, workshop bookings and partnership applications.
• Tutor and coach applications: your expertise, bio, links and any CV or portfolio you send us.
• Payments: your plan, amounts, payment status and PayFast references. PayFast handles your card or bank login details on its own secure pages, so we never see or store them.
• Wallet payouts: if you withdraw referral earnings, the bank details you give us. Once a payout is finished we keep only the last four digits of the account number.
• Messages: what you send through our contact form or by email.
• Technical information: your IP address, used to limit abuse and kept in our hosting logs, and basic error reports.

Please don't enter other people's sensitive information, ID numbers, passwords or client records into the AI tools unless you have the right to and it's truly needed.

3. Why we use it

We use your personal information only to:

• create and run your account, and deliver the courses and tools you use;
• take payments, manage plans and pay out referral earnings;
• issue certificates and let others check that they're real;
• send service messages, such as receipts, security notices and changes to your plan;
• answer your questions and give support;
• keep the platform secure, fix faults and improve it;
• meet our legal, tax and accounting duties;
• tell you about new courses and features. You can ask us to stop at any time.

We rely on the grounds POPIA allows: carrying out our agreement with you, your consent, our legal duties, and our legitimate interest in running a safe and reliable service. Where we rely on consent, you can withdraw it at any time. We do not sell your personal information.

4. Who can see it on the platform

• Your business: if you join a team, its owner can see your name, email, course progress and practice activity.
• Your tutor or coach: they can see your name, email and progress in their courses, and the work you submit to them.
• Other learners: they can see your name and anything you post in the Community.
• The public: anyone with your certificate's code or link can check it, which shows your name and the certificate. Certified organisations can appear in our Partner Directory.
• Someone who referred you: their wallet can show your first name beside the commission they earned from your payment.
• Our administrators: they can see account, learning and payment records where needed to run the platform and help you.

5. Service providers we share it with

We share only what each provider needs to do its job:

• PayFast: processes payments and debit orders.
• Anthropic, OpenAI and Google: process what you send to live AI features, such as the Playground, AI Coach, image generation and ONE, and return the result.
• Hostinger: hosts our website, database and uploaded files.
• Our email provider: delivers account and service email.
• YouTube and Vimeo: play some lesson videos. They may collect information about you when you play one, under their own privacy policies.
• Your browser's speech service: if you use voice input in ONE, your browser turns your speech into text, and your browser maker may process the audio to do so.

We may also disclose information if the law requires it, or where needed to protect people or our legal rights.

6. Information sent outside South Africa

Some of these providers process information in other countries, including the United States. Where that happens, we rely on the protections POPIA requires, such as the provider's binding terms or the law of its country, or on your consent or our agreement with you. By using a live AI feature, you understand that what you enter is sent to the AI provider to produce the result.

7. How long we keep it

• Your account: until you delete it, or until we no longer need it to provide the service.
• Payment and wallet records: for as long as tax and accounting laws require, generally five to seven years.
• Bank details for payouts: until the payout is finished, then only the last four digits.
• Unsuccessful job applications: up to 12 months.
• Hosting logs and backups: for a limited time, until they are overwritten.

8. Deleting your account

You can delete your account yourself at any time on your account or profile page, after confirming your password. Administrator accounts are closed by contacting us. When an account is deleted:

• any PayFast debit order is stopped first;
• your profile, progress, certificates, submissions, AI conversations, images, personal ONE projects and community posts are removed;
• payment and wallet records stay for accounting, without your name or contact details, and bank details are wiped;
• courses you taught stay available to the students taking them, without your name;
• projects you made in a business's shared workspace stay with that business;
• if you own a business account, it and its shared ONE projects are closed. Team members keep their own accounts and progress;
• your name may remain in past entries in our internal activity log, which we keep for security and accountability.

This can't be undone. Any remaining wallet credit is lost, so please withdraw it first.

9. Your rights

Under POPIA you may:

• ask whether we hold information about you, and for a copy of it;
• ask us to correct or delete information that is wrong, out of date or no longer needed;
• object to us using your information, including for direct marketing;
• withdraw consent you have given;
• complain to the Information Regulator.

To use any of these rights, email support@aussyprompt.com. We may need to confirm who you are first. If you're not happy with our answer, you can contact the Information Regulator at inforegulator.org.za.

10. Cookies and browser storage

We don't use advertising or analytics cookies. We use only what the site needs to work:

• Sign-in cookie: keeps you signed in for up to 7 days.
• Referral cookie: if you arrive through someone's referral link, it remembers that link for 30 days.
• Browser storage: keeps things like unfinished ONE drafts, checklist ticks and display choices on your own device.

Video players from YouTube or Vimeo may set their own cookies when you play a video.

11. How we protect it

We use encrypted connections, scrambled passwords, secure sign-in cookies and role-based access, so people see only what their role allows. No online service can promise perfect security. If a breach puts your personal information at risk, we'll notify you and the Information Regulator as POPIA requires. Please use a strong password that you don't use elsewhere.

12. Children

AussyPrompt™ is meant for adults. Anyone under 18 needs a parent or guardian's consent to use it, as explained in our Terms of Service. If you believe a child has given us their information without that consent, contact us and we'll remove it.

13. Changes to this policy

When we change this policy we'll update the date at the top of this page, and we'll notify you in the portal or by email if a change affects you materially.